Name: Clarisensus
Address: 7621 Pécs, frissesség és megújulásóczi út 65., Magyarország, HU
Telephone: +36 207 721 003

Delivery methods

Doorstep delivery

Direct courier delivery with live tracking to your specified address, floor, and postcode. A signature may be required for orders over 18000 Ft.

Pickup point

Collection at your chosen parcel point or locker. The shipment is held for 7 days before being returned to our Pécs address.

Timeframes and costs

Service	Delivery time	Cost
GLS Hungary	1-2 business days	1490 Ft
Foxpost parcel locker	2-3 business days	990 Ft

Delivery times apply to business days counted from the dispatch date. For remote or harder-to-reach locations, couriers may arrive 1-2 days later.

We offer free delivery within Hungary on orders over 18000 Ft; for smaller orders, the shipping fee is 1490 Ft.
After dispatch from our workshop, your parcel will arrive within 2-5 business days.
If your order is placed before 15:00 on business days, we pack it and hand it over to the courier on the same day.
We accept returns within 30 days of receipt, provided the item remains unopened, undamaged, and in its original packaging.
Payment: cash on delivery, bank transfer.

Order processing

Items ordered before 15:00 on business days are processed and dispatched on the same day. Orders placed after this cutoff, over weekends, or on public holidays are handled on the next business day. Upon checkout, we immediately send a confirmation email with your order number.

Products are shipped in multi-layer, shock-absorbing padded safety pouches and rigid cardboard boxes, sealed with tamper-evident tape that protects liquids and herbal formulas from physical impacts and environmental fluctuations.

Tracking your parcel

Once the order is dispatched, the customer receives an automated email and SMS notification with the tracking number, allowing real-time tracking of the shipment in the carrier's system until delivery.

Lost or delayed parcel

If the tracking shows no movement for 5 business days, please write to us at [email protected] with your order number. We will request an investigation from the carrier, and within 10 business days of your report, according to your preference, we will either repack and reship the package or refund the full amount.

Damaged on arrival

If visible damage is found on the outer packaging of the shipment, please request a damage report from the courier on the spot, take a photo of the damage, and send your report along with the order ID to [email protected] for prompt resolution.

Payment methods

Cash on delivery

You can pay the total amount directly to the courier upon receiving the parcel. No advance payment is required.

Bank transfer

You can also pay by bank transfer to our company account; bank details are provided in the checkout summary and in our confirmation email. Once payment is credited, we usually hand over the carefully packed item to the courier within one business day.

Accepted payment methods: Cash on delivery, Bank transfer. We never ask for bank account or card details via email or over the phone.

Delivery outside Hungary

We also ship to selected international destinations. Shipping rates and estimated delivery times for each country are detailed at checkout before payment. Any local customs duties are the responsibility of the recipient.

Questions about this policy

Contact us at [email protected], or call our workshop at +36 207 721 003 between Mon-Fri 10:00 - 18:45, Sat 10:00 - 13:45. We answer all inquiries within one business day.

Merchant: Clarisensus Kft.
Registered address: 7621 Pécs, frissesség és megújulásóczi út 65., Magyarország
Email: [email protected]
Phone: +36 207 721 003
Working hours: Mon-Fri 10:00 - 18:45, Sat 10:00 - 13:45
Registration: Cégjegyzékszám: 4353054104