Frequently Asked Questions
Detailed answers about packaging, couriers, warranty, and return procedures.
how to choose products for vision and hearing support
For daily screen work, we recommend our botanical extract with lutein, while medical silicone tips provide comfortable protection for those working in noisy environments. Both product lines are crafted from natural, skin-friendly materials in our workshop in Pécs. Please check the detailed descriptions of ingredients and sizes before making your choice.
what materials are the products made of
Our formulas use certified marigold extract and bilberry without synthetic additives. The acoustic eartips consist of hypoallergenic medical-grade silicone and an anodized aluminum case. All our raw materials meet European purity standards.
how to clean the silicone earplugs
Wash the silicone tips with lukewarm, mildly soapy water after use, then wipe them dry with a clean cloth. Do not use harsh chemicals or alcohol, as they can harden the soft surface. Once dry, store the pieces back in the included aluminum case.
how to order and pay
You can add items to your cart in our online store without registration. For payment, you can select cash on delivery when receiving your parcel, or direct bank transfer after placing the order. We do not accept credit card payments.
when is the parcel handed over to the courier
Orders received and confirmed by 15:00 on business days are prepared the same day in our warehouse in Pécs. The parcel is handed over to the courier in a sturdy box for safe transport. For full delivery details, please visit our shipping information page.
how product returns work
You can request a return within 30 days of receipt. Returns are accepted only if the product is unused, in its original packaging, and items with hygiene seals remain unopened. Return shipping costs are the customer's responsibility, unless you received a defective item.
Still have questions?
Our workshop team will gladly respond within one business day.
Contact Customer Support
Clarisensus